Monitor Service Stops Running, Event Log Shows Entries for Event IDs 1008, 1999, 2003, 1900, and 4097
This article was previously published under Q287264 IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 (http://support.microsoft.com/kb/256986/EN-US/) Description of the Microsoft Windows Registry
SYMPTOMS
When you log off a computer that is running Windows NT Workstation or Server 4.0 and Lotus Notes 4.5.2, the Monitor service, which is installed from the Resource Kit as part of the Data Logging service, unexpectedly stops running but produces no error message. This occurs whether you start the Monitor service manually or by using the Schedule service. You may also encounter the following application event log entries:
Event ID: 1008
When you log on again, the Monitor service is no longer
running, and you must manually restart it.Source: Perflib Type: Error Description: The Open Procedure for service "notestat" in DLL "d:\notes\server\nnotes.dll" failed. Performance data for this service will not be available. Status code returned is DWORD 0. Event ID 1999 Source: n Type: Informational Description: The description for Event ID ( 1999 ) in Source ( n ) could not be found. It contains the following insertion string(s): . Event ID 2003 Source: n Type: Error Description: The description for Event ID ( 2003 ) in Source ( n ) could not be found. It contains the following insertion string(s): . Event ID 1900 Source: n Type: Information Description: The description for Event ID ( 1900 ) in Source ( n ) could not be found. It contains the following insertion string(s): . If Compaq Insight Agent is installed on the computer, you may also encounter the following application event log entry:
Event ID 4097
Source: DrWatson
Type: Information
Description: The application, exe\cpqmgmt.DBG, generated an application error
The error occurred on 2/12/1998 @ 9:39:57.531 The exception generated was
c0000005 at address 02267ec0 (nosymbols)
RESOLUTION
To resolve this behavior, remove Lotus Notes, delete the registry entry for the Lotus Notes Monitor Agent, and then reinstall Lotus Notes without choosing the Notes Monitor Agent installation option: WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
If this does not resolve events 1900 and 1999, make this additional change in the registry:
MORE INFORMATIONThe third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. For information about how to contact Lotus Development Corporation or IBM, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base: 65416 (http://support.microsoft.com/kb/65416/EN-US/) Hardware and Software Third-Party Vendor Contact List, A-K 60781 (http://support.microsoft.com/kb/60781/EN-US/) Hardware and Software Third-Party Vendor Contact List, L-P 60782 (http://support.microsoft.com/kb/60782/EN-US/) Hardware and Software Third-Party Vendor Contact List, Q-Z APPLIES TO
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